What went wrong with Andrew Lack's tenure as head of Sony BMG? Jeff Leeds article for the NY Times, "Behind the Music: How a Sony-BMG Feud Went Public," summed up the nature of the music industry that lead to his removal with this quote from an entertainment lawyer:

"Our business is not that big. If you're going to be successful, you get to know everybody, so you can channel relationships in ways that make sense. And I kind of felt like Andrew never got told that."

It's a great article that underscores the how Lack failed to built relationships and how Lack, a music outsider, never won the support of those long-entrenced in the industry. Leeds points out that Rolf Schmidt-Holtz, Lack's replacement, "is still regarded as a relative neophyte as well." All eyes will be on Schmidt-Holtz as he tries to unify a post-merger company that has for years not behaved as a single-minded entity.